Support
Remote diagnostics, OTA firmware and log analysis through the cloud platform; documentation and a specialist when you need one.
Remote first
Technicians view and analyse logs in the back-end and resolve issues via OTA before a site visit is scheduled.
Modular DC
Corebox, Mobox, Turbo and Rocket use modular designs for on-site repair and power-unit replacement.
Documentation
Datasheets in the EU & UK catalog; manuals and certificates on request per model.
FAQ
Frequently asked
What warranty do EN Plus chargers carry?+
Two years on the EU & UK range, as stated in each datasheet.
Which OCPP version is supported?+
All current hardware runs OCPP 1.6 Json. The EN Plus management platform is certified for OCPP 2.0.1 as well as 1.6.
Do the wallboxes need an external Type B RCD?+
Alvis, Caro, Caro Pro, Saro, Vita, Nano and Cubo integrate 30 mA Type A + 6 mA DC residual current detection. Always follow local wiring regulations (e.g. BS 7671 in the UK).
Can I connect EN Plus chargers to a third-party back-end?+
Yes, via OCPP 1.6 Json. The EN Plus platform also offers OCPI for eMSP roaming and has integration cases with Driivz, Monta, Ampeco, Hubject and others.
Which connectors are available on DC chargers?+
CCS2 is standard. On Turbo and Rocket, CHAdeMO, CCS1 and GB/T can be customized.
How do I get a datasheet or manual for one model?+
Download the EU & UK catalog from Resources, or request the individual document from sales via the contact form.
Headquarters: Floor 2, Building 6, No. 1026 Songbai Road, Nanshan District, Shenzhen, China 518055. Regional support through subsidiaries in United Kingdom, Germany, United States. Open a request via contact.